Privacy Policy – How kirkiya Protects Your Data

Information We Collect

When you create an account on kirkiya, we collect personal information that is necessary to provide our services and comply with regulatory requirements. This includes your full name, date of birth, email address, phone number and residential address. We need this information to verify your identity, confirm that you meet the minimum age requirement and communicate with you about your account.

kirkiya also collects financial information when you make deposits or withdrawals. This includes your chosen payment method details such as bKash, Nagad or Rocket account numbers and transaction histories. We collect this data solely to process your transactions and maintain accurate financial records as required by our licensing obligations.

Additionally, kirkiya automatically collects technical data when you use our platform. This includes your IP address, browser type, device information, operating system and pages visited. We use this technical data to improve the kirkiya platform, detect fraud and ensure the security of your account. None of this technical data is used to personally identify you unless it is combined with your account information during a security investigation.

How We Use Your Data

kirkiya uses your personal data for the following purposes:

• To create and manage your kirkiya account, including identity verification and age confirmation.
• To process deposits, withdrawals and other financial transactions on the kirkiya platform.
• To communicate with you about your account, including transaction confirmations, security alerts and customer support responses.
• To send promotional offers, bonuses and updates about new games on kirkiya, but only if you have opted in to receive marketing communications.
• To detect and prevent fraud, money laundering and other prohibited activities on the kirkiya platform.
• To improve our services by analysing how players use kirkiya, identifying popular games and optimising the user experience.
• To comply with legal and regulatory obligations, including maintaining records for audit purposes.

kirkiya processes your data based on the contractual necessity of providing our services to you, our legitimate business interests in operating a secure platform and our legal obligations as a licensed betting operator. We do not use your data for any purpose beyond what is described in this privacy policy.

Data Sharing

kirkiya does not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients, but only to the extent necessary:

• Payment processors who handle deposits and withdrawals on behalf of kirkiya.
• Identity verification providers who help us confirm your age and identity.
• Game providers who supply the games available on kirkiya, but only anonymised gameplay data.
• Regulatory authorities and law enforcement agencies when required by law or to protect the integrity of the kirkiya platform.
• Professional advisors such as auditors and legal counsel who assist kirkiya with compliance obligations.

All third parties who receive data from kirkiya are contractually obligated to protect your information and use it only for the specific purpose for which it was shared. We conduct due diligence on all service providers to ensure they meet our data protection standards.

Cookies and Tracking

kirkiya uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in and understand how you interact with kirkiya. We use the following types of cookies:

• Essential cookies: Required for the kirkiya platform to function properly. These cannot be disabled without affecting core functionality.
• Performance cookies: Help us understand how players use kirkiya so we can improve the platform. These collect anonymised usage data.
• Preference cookies: Remember your settings and preferences such as language and display options on kirkiya.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features of the kirkiya platform. We do not use cookies to track your activity on other websites.

Data Retention

kirkiya retains your personal data for as long as your account is active and for a period thereafter as required by our regulatory obligations. Financial transaction records are retained for a minimum of five years after your last transaction, as required by anti-money laundering regulations. If you close your kirkiya account, we will delete or anonymise your personal data within 90 days, except for records we are legally required to retain.

Technical data such as server logs and IP addresses are retained for up to 12 months for security and fraud prevention purposes. After the retention period expires, kirkiya securely deletes or irreversibly anonymises the data so it can no longer be associated with you.

Data Security

kirkiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication for internal systems, regular penetration testing and vulnerability assessments, and strict access controls that limit data access to authorised personnel only.

While kirkiya takes every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-leading protection standards and responding promptly to any security incidents.

Your Rights

As a kirkiya user, you have the following rights regarding your personal data:

• Right of access: You can request a copy of all personal data kirkiya holds about you.
• Right to correction: You can ask us to correct any inaccurate or incomplete data.
• Right to deletion: You can request that kirkiya delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask kirkiya to limit how we use your data in certain circumstances.
• Right to object: You can object to kirkiya processing your data for marketing purposes at any time.
• Right to data portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 48 hours and complete the action within 30 days.

Children's Privacy

kirkiya is strictly an adult-only platform. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has created an account on kirkiya, we will immediately close the account and delete all associated personal data. If you believe that a minor is using kirkiya, please contact our support team immediately so we can take appropriate action.

Policy Updates

kirkiya may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you via email or an in-platform notification and update the "last updated" date at the top of this page. Your continued use of kirkiya after changes are published constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how kirkiya handles your personal data, please reach out to our team:

[email protected]

Our privacy team is available 24/7 and aims to respond to all enquiries within 48 hours. For urgent data security concerns, please use the live chat feature on the kirkiya website for the fastest response.